Terms & Conditions Welcome to Flossophy. By placing an order through our online store, you agree to the terms and conditions outlined below. Please read these carefully before completing your purchase. Shipping & Delivery Flossophy ships orders Australia-wide and internationally to most countries. Available shipping methods and applicable delivery costs will be displayed at checkout based on your delivery location and the weight of your order. Estimated Delivery Times Australia: Approximately 4–6 business days. International: Approximately 10–16 business days. Delivery times are estimates only and may vary due to postal delays, customs processing, public holidays or circumstances outside of Flossophy’s control. International customers are responsible for any applicable customs duties, taxes or import fees imposed by their destination country. Shipping & Lost Parcels Flossophy provides shipping confirmation and tracking information where available. If your order has not arrived within the expected delivery timeframe, please contact us at info@flossophy.co so we can assist you. If an order appears to be lost or damaged during transit, we will work with the relevant postal or courier service to investigate the issue and arrange an appropriate resolution, including a replacement or refund where required by Australian Consumer Law. Payment & Security Flossophy is committed to protecting your personal and payment information. Payments made through our online store are securely processed using the payment methods available at checkout, including PayPal where offered. Flossophy does not store your full credit card details on our servers. Payment information is handled using security measures designed to protect your information from unauthorised access. Collection & Use of Personal Information When you place an order with Flossophy, we collect information necessary to process and fulfil your purchase. This may include your name, contact details, billing information and delivery address. Your information is used for purposes including: Processing and fulfilling orders. Arranging shipping and delivery. Providing customer service and responding to enquiries. Managing returns, exchanges and refunds. Operating and improving our business. We take reasonable steps to protect your personal information from unauthorised access, use or disclosure. Flossophy does not sell your personal information to third parties. Information may be shared with payment processors, shipping providers and other service providers where reasonably necessary to fulfil your order or operate our business, or where required by law. For any questions regarding your personal information, please contact info@flossophy.co. Returns & Exchanges We want you to be happy with your Flossophy purchase. Our returns and exchanges policy is outlined below. Change-of-Mind Returns If you change your mind about your purchase, please contact us within 7 days of receiving your order. Change-of-mind returns or exchanges may be approved where the product is: Unused and unopened. In its original packaging. In its original, saleable condition. For hygiene and health reasons, night guards and other products intended for oral use cannot be returned or exchanged due to a change of mind once opened or used. Approved change-of-mind returns may be issued as Flossophy store credit. Customers are responsible for applicable return postage costs, and original shipping charges are generally non-refundable for change-of-mind returns. Please contact us for approval and return instructions before sending any change-of-mind return. Faulty, Damaged or Incorrect Products If your order arrives damaged, faulty, incorrect or not as described, please contact us at info@flossophy.co as soon as reasonably possible. Where available, please include photographs of the product and packaging to assist us in assessing the issue. Your rights under Australian Consumer Law are not restricted by our change-of-mind return period, packaging requirements or hygiene policy. Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law. Where a product is confirmed to be faulty, Flossophy will reimburse reasonable return postage costs as required by law. Return Instructions Please contact Flossophy before returning an item so we can provide the appropriate instructions. For approved change-of-mind returns, we recommend using a tracked postage service and retaining proof of postage. Items returned without prior approval may not qualify for a voluntary change-of-mind return. This does not affect your statutory rights in relation to faulty or otherwise non-compliant products. Australian Consumer Law Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or remedies available under the Australian Consumer Law or any other applicable legislation. Products purchased from Flossophy come with consumer guarantees that cannot be excluded under Australian Consumer Law. If a product has a major failure, you may be entitled to choose a refund or replacement and seek compensation for reasonably foreseeable loss or damage. For a minor failure, you may be entitled to have the issue remedied within a reasonable time. Further remedies may be available if the issue is not resolved. These rights apply regardless of any additional return conditions or voluntary policies offered by Flossophy. Contact Us If you have any questions regarding your order, shipping, returns or these Terms & Conditions, please contact us: Email: info@flossophy.co We’re always happy to assist you. Thank you for choosing Flossophy.